Time Lost on Phone Calls...

It's happened to all of us.

At the beginning of the day you set out a list of jobs. You get a cup of tea (or coffee), sit down at our desk ready to start...

...and then the phone rings. It's a customer who, although they only want to rearrange their meeting, keeps you talking for 10 minutes. You hang up and reschedule the meeting in your diary.

You settle back down to get on...

...another call. This time is a cold caller wanting to sell you something your business doesn't even use.

You hang up... and refocus back on the task.

Ten minutes later, the phone rings again. It's your stationery supplier wanting to check if you need anything.

Another half hour goes by, another call. This time it's a customer wanting an update on their work, which leads to a 20-minute discussion.

And so it goes on. You get to 6pm, check your jobs list and are disappointed to see how little you've completed. You wonder what happened to the day.

Finally, you realise you can't keep answering the phone if you want to concentrate on work.

So you leave the answering machine on and only answer if the call is important. However, as soon as the phone rings, your concentration will be disturbed, especially if you are listening to the messages as the callers leave them. That's if they leave a message.

Most people hate talking to a “machine” so will hang up. If they don't leave a message, how will you know if it was a new prospective customer... or a sales call, unless you do 1471 and phone them back? So you end losing the time you were trying to save.

So, you appear to have two choices, constantly answer the phone, or get an answering machine and risk losing business.

This is where a call answering service can help. In short, you will have your calls answered in your business name and dealt with as per your requirements. Whether you need constant cover or just occasionally, so you can concentrate on work. You will be safe in the knowledge that calls are being answered; your current and prospective customers are being looked after and cold callers are being got rid off.

If you would like to know more, do not hesitate to check our website at: www.bananaoffice.co.uk or email us at info@bananaoffice.co.uk